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FAQ

Still can not find the answer. Please ask a new question via service@mogan.com.tw. Or sign in and ask under the item.

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1.Can I have a refund if my items are damaged, missing or did not arrive? read more..

Basically we ship items via Japan EMS. A Postal Insurance covers lost, stolen or damaged goods delivered via mail. If your item is damaged, missing, ruined etc., you can make your insurance claim to Japan’s post office. Mogan Shopping is not responsible for damaged, missing and ruined items. Mogan Shopping will provide you with the necessary information to help with your claim. Please read our terms of service.You can also add insurance for extra shipping security, please refer to 'Insurance&Refund'.

2.If I do not win, or win an auction at a price lower than my ceiling (maximum) bid? read more..

If your bid did not win, the amount you placed would automatically be returned back to your Mogan Shopping account. If you win your bid below your ceiling (max) price, the difference will be reimbursed back into your Mogan Shopping account. The remaining balance in your account will be available for your next purchase.

3.Can I use PayPal to shop without a balance in my PayPal account? read more..

Yes. To pay for purchases, simply link your credit card to your PayPal account. You can do this when you sign up for a Mogan account, or by updating your PayPal account profile. To view and edit your profile, sign in to your PayPal account and click on ‘Profile’ located at the top of the page.

For more information, please refer to '1st Payment'

4.Can I know every detail of my payment? read more..

Absolutely, Mogan Shopping system tries to be very open and honest, with clear guidance. All information will be displayed in “My Account”, you can find all account activities in this area. For each order number, you can see the payment breakdown. If you have any question, feel free to contact us. We are glad to assist you at any time.

5.What is your currency rate? Can I use my preferred currency to pay? read more..

All items on Mogan Shopping site is calculated on the base of Japanese Yen. In 'My Account' you can select your preferred currency. In addition, you can check the latest Yen currency rate on our main page left side. However currency rate vary slightly each day.

6.I paid the item fee, but still not received them? read more..

In this case, please make sure if you checkout for the 2nd payment which will be shown once the item arrives to our Japan warehouse. If your account deposit is insufficient to cover the 2nd payment, it will remain in our warehouse. You can go to 'My Account' to check if any unpaid items are waiting.

Do remember, after pay for the 2nd payment, you also have to operate the manual checkout at the same stage.
Otherwise, 2nd payment checkout will not be completed.

7.Why it showed read more..

Please make sure if your Moagn account has deposit which cover the item fee. Usually this is due to the account balance is not enogh. As soon as you top up the deposit, you can continue to buy.

8.If credit card acceptable? read more..

Payment Methods We Accept: VISA、MasterCard、JCB、China UnionPay.
Foreign Credit Cards (Issued out of Taiwan) Have Foreign Transaction Fees.

The limited range of use credit cards to shopping.

Credit Card	Yahoo!Auction	Request for Japan purchase	Yahoo/Rakuten	animate
1st Payment	×	×	○	○
2nd Payment	○	○	○	○

9.I place deposit via payapl, why it is not shown in my Mogan account? read more..

For time efficiency, please pay through Mogan Shopping's payment page instead of Paypal's official payment page, otherwise you might be delayed and have to wait until your payment is approved which could take time. If in the unlikely event that the payment transaction remains processing after you have placed a deposit, the transaction would be unsuccessful and requires re-confirmation.

If you still have difficulties about PayPal payment, you can either send us the PayPal “payment completed” screenshot, or contact your local PayPal customer service.

12.Credit Card service fees read more..

1st Credit Card Payments ，Item Fee +Credit Card service fees =Total amount of credit card
2st Credit Card Payments，Ordering other fees+Credit Card service fees =Total amount of credit card

About credited
1.If product about less-than-ideal,request for refund or change may not be acceptable unless received wrong or defective items.

2.If your ordered Item is out of stock 、you used a credit card to pay for your order, your credit card will be credited(Include Credit Card service fees).