Customer Service

This is the Privacy Policy governing your use of the Mogan Shopping (referred to as "Site") and the collection, use, transfer and processing of your Collected Information via the Mogan Shopping site (referred to as "we" or "us"). By using this Site, you consent to our Privacy Policy set out below. All terms not defined in this document have the meanings ascribed to them in the Terms of Use Agreement between you and Mogan Shopping which by use of this Site you agree to accept.

Information We Collect

Registration Information:
At the time you register to become a Registered User of the Site, you will be asked to complete a registration form which requires you to provide information such as your name, address, phone, email address and other personal information as well as information about your business ("Registration Information.")

Payment Information:
We do not ask you to establish a credit account with us or the seller. We offer the most popular payment methods for different regions, such as HSBC, Alipay, and Cathay United Bank. Once you register in our website, you will design a specific payment method. Then you will be given a Mogan Shopping virtual account which is valid only in Mogan Shopping's website. We do not keep your credit card number or any bank information, since your security is our responsibility. (Collectively referred as 'Payment Information')

Account Activity Information:
We record and retain the records of your Account activities when you use Mogan Shopping services. If you purchase transactions online through Mogan Shopping's web-based transaction platform, we also collect information related to such transactions including the types and specifications of goods, pricing and delivery information and any trade dispute records. (Collectively referred as "Account Activities Information")

Statistical Information:
We gather statistical information about our Site and Users, such as IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions, unique visitors and so forth. (Collectively referred as 'Statistical Information').

Once in a while, Mogan Shopping may co-organize promotional events for marketing purpose. We do not keep your personal information unless you agree for it to be submitted to a third party. Also in this case, we will not cover your right in another website. We at Mogan Shopping would like to remind you to take careful consideration when you sign up to other web centers and submit any personal information.

Publishing Information:
If you submit any information to Mogan Shopping to be published on the Site through the publishing tools, and any discussion forum, then you are deemed to have given consent to the publication of such information (Collectively referred as 'Publishing Information'). However if you link out to a third party website through our website, in this case your right is not covered by our privacy policy.

Registration Information:
Publishing Information, Payment Information, Account Activities Information, Statistical Information and any information we may collect from you through the use of cookies (see Cookies below), or from our affiliates or from other parties or through any other means. (Collectively be referred to as 'Collected Information')

How We May Use Information

We use your Collected Information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our Site's content, layout and service specifically for you. We may use your Collected Information to service your Account with us, including but not limited to investigating problems, resolving disputes and enforcing agreements with us. We do not sell, rent, trade or exchange any personally-identifying information of our Users. We will not provide your Collected Information to any other third party for any kind of use. Your Collected Information will not be disclosed to such third parties unless you respond to the marketing, promotion questionnaire or advertising message.

Registration Information:
We may use your Registration Information to provide services that you request or to contact you regarding additional services about which Mogan Shopping determines that you might be interested. Specifically, we may use your email address, mailing address, phone number, mobile number or fax number to contact you regarding notices, surveys, product alerts, new service or product offerings and communications relevant to your use of our site. We may generate reports and analysis based on the Registration Information for internal analysis, monitoring and marketing decisions. Your personal information will be used for general analysis instead of individual use. You should exercise caution when deciding to include personal or proprietary information to anyone.

Account Activities Information:
We use Account Activities Information to provide the services that you request. We may also generate reports, statistics and analysis based on Account Activities Information to enhance and improve our Site and services. We may also use Account Activities Information to determine your credit-worthiness. 

Statistical Information:
We use Statistical Information to help diagnose problems with and maintain our computer servers, to manage our Site, and to enhance our Site and services based on the usage pattern data we receive. We may generate reports and analysis based on the Statistical Information for internal analysis, monitoring and marketing decisions. We may provide Statistical Information to third parties, but when we do so, we do not provide personally-identifying information without your permission.

Disclosure of Information

We may publish records of complaints and any penalties, actions or proceedings against any of our Members. We further reserve the right to disclose your Collected Information to relevant authorities where we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing or threatening to infringe, or who may otherwise be causing injury to or interference with, the title, rights, interests or property of Mogan Shopping, our Users, customers, partners, other web site users or anyone else who could be harmed by such activities.

We also reserve the right to disclose Collected Information in response to a subpoena or other judicial order or when we reasonably believe that such disclosure is required by law, regulation or administrative order of any court, governmental or regulatory authority.

If we have reason to believe that a User is in breach of the Terms of Use or any other agreement with us, then we reserve the right to make public or otherwise disclose such User's Collected Information in order to pursue our claim or prevent further damage to Mogan Shopping website or others.


We use "cookies" to store specific information about you and track your visits to our Site. It is not uncommon for websites to use cookies to enhance identification of their users. A "cookie" is a small amount of data that is sent to your browser and stored on your computer's hard drive. A cookie can be sent to your computer's hard drive only if you access our Site using the computer. If you do not de-activate or erase the cookie, each time you use the same computer to access our Site, our web servers will be notified of your visit to our Site and in turn we may have knowledge of your visit and the pattern of your usage.

Generally, we use cookies to identify you and enable us to access your Registration Information, Publishing Information or Payment Information so you do not have to re-enter it; gather statistical information about usage by Users; research visiting patters and help target advertisements based on User interests; assist our partners to track User visits to the Site and process orders; and track progress and participation in promotions.

You can determine if and how a cookie will be accepted by configuring your browser's which is installed in the computer you are using to access the Site. If you desire, you can change those configurations in your browser. By setting your preferences in the browser, you can accept all cookies, you can be notified when a cookie is sent, or you can reject all cookies. If you reject all cookies by choosing the cookie-disabling function in your browser, you may be required to re-enter your information on our Site more often and certain features of our Site may be unavailable.


The Site and its contents are not intended to be targeted to minors under applicable law and we do not intend to sell any of our products or services to minors. However, we have no way of distinguishing the age of individuals who access our Site and so we carry out the same Privacy Policy for individuals of all ages. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information.

Security Measures

We employ commercially reasonable security methods to prevent unauthorized access, maintain data accuracy and ensure correct use of information.

As a Registered User, your Registration Information, Publishing Information and Payment Information (if any) can be viewed and edited through your Account which is password protected. We recommend that you do not divulge your Password to anyone. Our personnel will never ask you for your Password in an unsolicited phone call or in an unsolicited e-mail. If you share a computer with others, you should not choose to save your log-in information (e.g., User ID and Password) on the computer. Remember to sign out of your Account and close your browser window when you have finished your session.

No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secured. As a result, while we try to protect your information, no web site or company, including ourselves, can absolutely ensure or guarantee the security of any information you transmit to us and you do so at your own risk.

Changes to this Privacy Policy

Any changes to this Privacy Policy will be communicated through amended and restated postings on our Privacy Policy on our Site. Our posting of the amended and restated Privacy Policy would become effective immediately. You are required to agree that all Collected Information (whether or not collected prior to or after the new policy became effective) will be governed by the newest Privacy Policy in effect.

If you want to keep one copy of your registered information, please send us a request to Mogan Shopping will send it to you within 15 days. If you still have other concerns or do not agree to the new changes in our Privacy Policy, you should contact us in writing (you can reach us by email) and specifically request that Mogan Shopping return and/or destroy all copies of all or part of your Collected Information in Mogan Shopping possession.

Accessing & Correcting Your Information

You can access, view and edit your Registration Information, Publishing Information and Payment Information (if any) through your Mogan Shopping Account (My Account).


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